Gaming at 365ace should always be fun. This page gives you the tools, information, and support you need to stay in control — because your wellbeing matters more than any bet.
At 365ace, we genuinely believe that gambling is entertainment — nothing more, nothing less. It's a way to have fun, feel the excitement of a live dealer table, or enjoy a quick spin on a slot game after a long day. But we also know that for some people, gambling can stop being fun and start becoming a problem. That's something we take seriously.
Responsible gaming at 365ace is not just a page on our website — it's built into how the platform works. From the moment you register, you have access to tools that let you set limits, take breaks, and control exactly how much time and money you spend on the platform. These tools are free, easy to use, and available to every player in Bangladesh.
We also have a responsibility to protect people who should not be gambling at all — specifically anyone under the age of 18. 365ace enforces strict age verification for all accounts, and we will immediately close any account found to belong to a minor, returning any deposits made.
If you ever feel that your gambling is getting out of hand — or if someone close to you is worried about your play — please use the tools on this page or contact the 365ace support team. We are here to help, not to judge. Reaching out is always the right move.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the responsible gaming tools below or speak to someone you trust.
Do you spend more money on gambling than you originally planned?
Do you gamble to try to win back money you have already lost?
Has gambling caused arguments or tension with family or friends?
Do you feel anxious, irritable, or restless when you are not gambling?
Have you borrowed money or sold something to fund your gambling?
Do you find it hard to stop playing even when you want to?
If any of these feel familiar, please contact the 365ace support team via live chat or email at [email protected]. We can help you access the right tools immediately.
Every tool below is free, available immediately, and designed to keep you in control
Set a daily, weekly, or monthly cap on how much you can deposit into your 365ace account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time — increases take 7 days to take effect, giving you time to reconsider. This is one of the most effective tools for keeping your spending under control.
Set a maximum session duration for your 365ace play. When your time is up, you will receive a notification and be automatically logged out. This is especially useful if you find yourself losing track of time during live dealer sessions or slot play. You can set session limits from your account settings at any time, and they take effect immediately.
Enable periodic pop-up reminders that appear during your gaming session. Each reality check shows you how long you have been playing and your net result for the session — wins minus losses. This gives you a clear, honest picture of your session at regular intervals, helping you make informed decisions about whether to continue or stop. You choose how often the reminders appear.
If you feel you need a short break from 365ace, you can request a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off, your account is temporarily suspended — you cannot log in, deposit, or place bets. This is a lighter alternative to full self-exclusion and is ideal if you just need a bit of space to reset. Contact support to activate a cool-off immediately.
Self-exclusion is the most serious responsible gaming tool available at 365ace. You can request a self-exclusion for a minimum of 6 months or permanently. During self-exclusion, your account is fully closed — you cannot register a new account, and 365ace will take steps to prevent you from accessing the platform. Any balance in your account at the time of exclusion will be returned to your verified payment method. Contact support to request self-exclusion at any time.
Set a maximum amount you are willing to lose in a given period — daily, weekly, or monthly. Once your loss limit is reached, 365ace will automatically prevent further betting until the period resets. Like deposit limits, you can reduce your loss limit instantly, but increases require a 7-day cooling period. This tool is particularly useful for players who want a hard financial boundary on their sessions.
Setting up responsible gaming tools on your 365ace account takes less than two minutes. Here is exactly how to do it:
Visit 365ace and sign in using your registered email and password. If you have two-factor authentication enabled, complete that step as well.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" tab in your account settings. All available tools — deposit limits, session limits, reality checks, cool-off, and self-exclusion — are listed here.
Choose the tool you want to activate, enter your preferred limit or duration, and confirm. Most limits take effect immediately. Increases to existing limits have a 7-day delay built in.
If you cannot find a setting or need help activating self-exclusion urgently, contact the 365ace support team via live chat. We are available 24/7 and will action your request immediately.
Problem gambling does not always look obvious from the outside. These are some of the most common signs that gambling may be becoming harmful — for yourself or someone you know:
Six commitments we make to every player on the platform
Every 365ace account goes through age verification before withdrawals are processed. We require government-issued ID to confirm that all players are 18 or older. Any account found to belong to a minor is closed immediately, with deposits returned. There are no exceptions to this rule — protecting young people is non-negotiable at 365ace.
The 365ace platform monitors player behaviour for patterns that may indicate problem gambling — such as rapid increases in deposit frequency, extended session lengths, or repeated loss-chasing behaviour. When these patterns are detected, our responsible gaming team may reach out proactively to check in and offer support tools. We do this because we care, not because we are required to.
Every conversation you have with the 365ace responsible gaming team is completely confidential. Whether you reach out via live chat or email, your concerns will be handled with discretion and without judgment. We understand that talking about gambling problems can feel difficult, especially in Bangladesh where the topic is not always openly discussed. We make it easy and safe to ask for help.
365ace provides clear, honest information about how casino games work — including the house edge, return-to-player percentages, and the role of randomness in outcomes. We want every player to understand that no strategy guarantees a win, and that all games are designed with a mathematical advantage for the house over the long term. Informed players make better decisions.
365ace will never send you promotional messages designed to pressure you into depositing more than you are comfortable with. We do not use aggressive re-engagement tactics targeting players who have set deposit limits or requested cool-off periods. If you have opted out of marketing, we respect that decision completely and will not attempt to circumvent it.
When a player requests self-exclusion, 365ace acts immediately — not after a waiting period, not after a review process. Your account is suspended the moment the request is confirmed. We also take steps to prevent re-registration during the exclusion period. If you are in a moment of crisis and need your account closed right now, contact live chat and it will be done within minutes.
365ace is strictly an 18+ platform. We take our responsibility to prevent underage gambling seriously, and we have multiple layers of protection in place to enforce this.
All new accounts are required to complete identity verification before withdrawals are processed. This verification confirms the player's age using government-issued documents. Any account where the holder is found to be under 18 is immediately closed, and all deposits are returned.
If you are a parent or guardian and you are concerned that a child in your household may be accessing the 365ace platform, we strongly recommend using parental control software to restrict access to gambling websites. You should also keep your 365ace login credentials private and never share your account details with anyone, including family members.
Government-issued ID required before any withdrawal is processed on the 365ace platform.
Accounts showing behaviour inconsistent with adult players are flagged for review by our team.
Any account confirmed to belong to a minor is closed immediately with no exceptions.
All deposits made by a minor are returned in full to the original payment method used.