365ace FAQ – Your Questions Answered Simply

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Account & Registration

How do I register a 365ace account?

Registration takes about two minutes. Click the Register button, enter your mobile number, create a password, and verify your number with the OTP sent via SMS. Once verified, your account is active and you can make your first deposit immediately. You must be 18 or older to register.

What documents do I need to verify my account?

For standard play, only your mobile number verification is required. For higher withdrawal limits, 365ace may request a copy of your National ID (NID) card or passport. This is a one-time process and is handled securely. Documents are reviewed within 24 hours on business days.

I forgot my password — how do I reset it?

On the Login page, tap "Forgot Password" and enter your registered mobile number. You will receive an OTP via SMS. Enter the OTP, then set a new password. If you no longer have access to your registered number, contact live support directly for account recovery assistance.

Can I have more than one 365ace account?

No. Each player is allowed one account only. Duplicate accounts are detected automatically and may result in suspension of all associated accounts and forfeiture of any balances. If you have trouble accessing your existing account, contact support rather than creating a new one.

How do I change my registered mobile number?

Mobile number changes require identity verification. Contact the 365ace live support team, provide your NID and the new number you want to use. The team will process the change within 24 hours after confirming your identity. This is done to protect your account from unauthorised changes.

Deposits & Payment Methods

What payment methods does 365ace accept?

365ace accepts bKash, Nagad, and Rocket for deposits and withdrawals. These are the most widely used mobile banking services in Bangladesh, so most players can fund their account instantly without needing a bank card or internet banking. All transactions are processed in Bangladeshi Taka (BDT).

What is the minimum deposit amount?

The minimum deposit at 365ace is ৳100. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification. Deposits via bKash and Nagad are credited to your 365ace wallet within seconds in most cases.

How long does a deposit take to appear in my account?

Deposits via bKash, Nagad, and Rocket are processed instantly in most cases — usually within 30 seconds to 2 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash/Nagad transaction confirmation and send it to live support. The team will manually credit your account after verifying the transaction.

Are there any fees on deposits?

365ace does not charge any fees on deposits. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your provider's fee schedule for details. The amount credited to your 365ace wallet will match the amount received by the platform after any provider fees.

Withdrawals

How do I withdraw my winnings from 365ace?

Log in to your account, go to the Wallet section, and select Withdraw. Enter the amount, choose your preferred method (bKash, Nagad, or Rocket), and confirm with your account PIN. Withdrawals are processed to the same mobile banking number used for your deposit. Processing time is typically 5–30 minutes during business hours.

What is the minimum withdrawal amount?

The minimum withdrawal amount is ৳200. There is no upper limit for standard withdrawals, though amounts above ৳50,000 may require additional identity verification before processing. Make sure your account is fully verified to avoid delays on larger withdrawals.

Why is my withdrawal pending or delayed?

Common reasons for a delayed withdrawal include: incomplete account verification, an active bonus with unmet wagering requirements, a mismatch between your deposit and withdrawal mobile number, or high traffic during peak hours. If your withdrawal has been pending for more than 2 hours, contact live support with your transaction reference number.

Can I withdraw to a different number than I deposited from?

For security reasons, 365ace processes withdrawals to the same mobile banking number used for your most recent deposit. If you need to change your withdrawal number, contact support and complete an identity verification step first. This policy protects your funds from unauthorised withdrawal requests.

Games & Fairness

What games are available on 365ace?

365ace offers a wide range of games including Joker Poker, Monster Mine, High Roller slots, Crickex sports betting, Pappu, Ocean Lord fish shooting, and PP Live dealer tables. New games are added regularly across all categories.

Are 365ace games fair and certified?

Yes. All digital games on 365ace use a certified Random Number Generator (RNG) that has been independently audited. Crash games like Monster Mine are provably fair — each round produces a verifiable hash before it starts, which you can check against the result after the round ends. Live dealer games are operated by trained professionals under strict protocols.

What is the RTP on 365ace games?

RTP (Return to Player) varies by game. Joker Poker has an RTP of up to 98.6% with optimal play. Most slots range between 95%–97%. Live dealer games like baccarat and blackjack have a house edge below 2%. The RTP for each game is displayed in the game's information panel before you start playing.

Can I play 365ace games for free without depositing?

Selected slot games and card games offer a demo mode where you play with virtual chips at no cost. Live dealer tables and sports betting require a real-money balance. To access demo mode, simply create a free account — no deposit is needed. Demo mode is a great way to learn the rules before betting real money.

How does cricket betting work on Crickex?

Crickex covers BPL, IPL, T20 World Cup, and international matches. You can place pre-match bets or live in-play bets on outcomes like match winner, top batsman, total runs, and individual over results. Odds update in real time during the match. Minimum bet is ৳20 per slip and winnings are credited instantly after the market settles.

Bonuses & Promotions

What welcome bonus does 365ace offer?

New 365ace members receive a welcome bonus on their first deposit. The bonus is credited automatically to your account — no promo code is needed. The exact bonus amount and percentage are displayed on the promotions page at the time of your registration. Welcome bonuses include a mix of bonus funds and free spins on selected slots.

What are wagering requirements?

Wagering requirements mean you need to bet the bonus amount a certain number of times before you can withdraw the bonus winnings. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before withdrawing. The specific requirement for each bonus is shown in the bonus terms. Your own deposited funds are always withdrawable without restrictions.

Does 365ace offer reload bonuses or cashback?

Yes. 365ace runs regular reload bonuses for existing members, especially around major cricket tournaments and festivals. Live casino cashback is available on net losses in the live dealer section. Bonus offers are updated frequently — check the promotions section after logging in to see what is currently available for your account.

Why was my bonus not credited after depositing?

Bonuses are credited automatically for eligible deposits. If your bonus did not appear, possible reasons include: the deposit amount was below the minimum required for the bonus, the bonus had already expired, or your account was not eligible (e.g. duplicate account detected). Contact live support with your deposit reference and they will investigate within minutes.

Mobile App

How do I download the 365ace app?

The 365ace Android app is available directly from the website — visit the App page and tap the download button. Because the app is not on the Google Play Store, you need to allow installation from unknown sources in your Android settings (Settings → Security → Unknown Sources). The app works on Android 6.0 and above.

Is the 365ace app available for iPhone / iOS?

Currently, the dedicated 365ace app is available for Android only. iPhone users can access the full 365ace platform through the mobile browser on Safari or Chrome — the website is fully optimised for iOS and all games, deposits, and withdrawals work without any issues on iPhone.

Does the app work on low-end Android phones?

Yes. The 365ace app is optimised for mid-range and budget Android devices commonly used in Bangladesh. It runs smoothly on phones with 2GB RAM and above. Live dealer streams automatically adjust quality based on your internet connection speed, so even on a 4G connection with moderate signal you should have a stable experience.

Can I deposit and withdraw through the app?

Yes. The 365ace app includes the full wallet functionality. You can deposit via bKash, Nagad, or Rocket and request withdrawals directly from the app. The process is identical to the desktop experience. Deposits are credited instantly and withdrawals are processed within the same timeframes as the web platform.

Still Need Help?

Our support team is online 24 hours a day, 7 days a week. Average response time is under 2 minutes via live chat.

[email protected]

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Quick Links

Pro Tip Complete your account verification early — before you need to withdraw. It only takes a few minutes and means your first withdrawal goes through without any delays.

Why 365ace

Six Reasons Players Trust 365ace

The things that matter most to Bangladesh players — answered in one place

Instant bKash Deposits

Funding your 365ace account takes seconds. Send via bKash, Nagad, or Rocket and your balance updates in real time — no waiting, no manual confirmation needed in most cases. The minimum deposit is just ৳100, so you can start playing without a big commitment.

Certified Fair Games

Every game on 365ace uses an independently audited RNG. Crash games are provably fair with verifiable round hashes. Live dealer tables are operated by trained professionals. You can trust that every result is genuine — no manipulation, no tricks beyond the standard house edge.

Works on Any Android

The 365ace app runs smoothly on budget and mid-range Android phones. Live streams adapt to your connection speed automatically. Whether you are on Wi-Fi or 4G, the experience stays stable. Download the app from the App page in under a minute.

24/7 Live Support

Got a question at 2am? The 365ace support team is always online. Live chat responses average under two minutes. Agents are familiar with every game, every bonus, and every payment method on the platform — so you get a real answer, not a scripted reply.

Cricket Betting Built for BD

Crickex on 365ace covers BPL, IPL, T20 World Cup, and all major international matches with live in-play odds. Bet on match winner, top batsman, over totals, and more. Odds update ball by ball and winnings settle instantly after the market closes.

Bonuses That Make Sense

365ace bonuses are straightforward — no confusing small print. The welcome bonus is credited automatically on your first deposit. Wagering requirements are clearly stated before you claim. Reload bonuses and cashback offers are available regularly for existing members across all game categories.

365ace FAQ — We've Got Answers

Still Need Help?

Quick Links

Six Reasons Players Trust 365ace

Instant bKash Deposits

Certified Fair Games

Works on Any Android

24/7 Live Support

Cricket Betting Built for BD

Bonuses That Make Sense

Join 365ace and Start Today